We at Victor Vitae are committed to ensuring your satisfaction with our products. However, if you find yourself not fully satisfied with your purchase, we offer a 30-Day Return Policy

Send an email to Sales@victorvitae.com via our contact form, providing the following details: Your Full Name, Postal Address, Order Number, Reason for your dissatisfaction with the
product

Please note that without this essential information, we may encounter difficulties in
processing your refund or exchange request.

Please read our full Refund policy for full details.

Victor Vitae will process a refund for the amount paid at the time of purchase, excluding shipping costs. Refunds are issued back to the original payment method used.

Processing Time

Refund processing may take up to 14 days, depending on when we receive the product. Please allow for up to 15 days for the funds to appear in your bank account for most standard credit card transactions.

Product Condition & Packaging

To facilitate a smooth refund process, the goods must be returned in its original packaging including any tags, contents or gift boxes (if applicable).

We strive to ensure your satisfaction, and if you have any questions or concerns about refunds, please don't hesitate to contact our customer support team. Your choice of Victor Vitae is appreciated, and we're here to assist you.

Domestic Shipping in Australia

At Victor Vitae, we offer shipping services both domestically within Australia and worldwide. Please note that shipping times can vary, and we have provided the following estimates to help you plan your order:

Standard Shipping (Domestic-Australia):

• Orders under $50 will incur a $10 Shipping Fee.
• Orders over $50 qualify for free standard shipping.
• Please allow 3-5 Business days for delivery in metro areas.

International Shipping

International rates are calculated at checkout and will vary depending on which Zone you live in:

• Zone 1 (New Zealand)
• Zone 2 (Asia Pacific)
• Zone 3 (North America)
• Zone 4 (Western Europe)
• Zone 5 (Rest of the World)

More information is provided in the Shipping Policy.

Due to the cancellation of many international flights and country-specific restrictions, overseas transit times may be delayed.

You can see a list of temporarily suspended destinations at any time using this link: Temporarily Suspended Countries

At Victor Vitae, we believe that proper care is essential to prolong the life and quality of your jeans and tees. To ensure your Victor Vitae products remain in top condition, please follow these care guidelines when washing your jeans:

Turn Them Inside Out

Before placing your jeans in the washing machine, always
turn them inside out. This helps preserve the fabric's color and finish.

Select Gentle Cycle Mode

Set your washing machine to the "Gentle Cycle" mode. This gentle wash cycle minimizes wear and tear on your garments.

Use Cold or Lukewarm Water

We recommend using cold water for washing your jeans. At a minimum, opt for lukewarm water. Hot water can lead to colour loss, especially
in darker styles and pigmented fabrics like black.

Wash Jeans Separately

To prevent colour bleeding and maintain the integrity of your
jeans, wash them separately from other garments. Mixing colours during washing can affect the appearance of your jeans.

Line Dry, Avoid Tumble Dryer

For the best results, line dry your jeans. Avoid using a
tumble dryer, as it can lead to shrinkage and further color loss.

By following these care instructions, you'll help your
Victor Vitae jeans and tees retain their original quality and appearance. If you have any further questions or need additional product care advice, please don't hesitate to reach out to us. Thank you for choosing Victor Vitae.

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