Privacy policy

Last Updated: 26/09/2023

What Information We Collect

As a valued customer or prospective customer of Victor Vitae, we may collect a range of personal and business information, which may encompass your name, current and past addresses, date of birth, contact details (including telephone number and email address), Australian Business Number (ABN), bank account particulars, credit card details, and pertinent information regarding the services currently availed by you. Please note that this list is not exhaustive. We may also capture data related to your interactions with us, in addition to any other information that you willingly provide. If you furnish us with personal and business-related data pertaining to another individual, such as an additional account holder, it is incumbent upon you to inform that individual about this Privacy Policy.

How We Collect Your Personal and Business Information

We employ various methods to collect your personal and business information, which may include:

  1. Directly from you, unless such a collection is deemed unreasonable or impractical.
  2. From third parties, which may encompass additional account holders on your account, your duly authorized representative, agents representing third parties with whom we maintain business relations; and
  3. For prospective customers, from third parties who have identified you as an individual interested in receiving offers related to our products and services.

The Purpose for Which We Collect Your Personal Information

As a customer or prospective customer, we may gather your personal information for diverse purposes, including:

  1. Provision of our products and services to you, or presentation of quotations or offers for our products or services, which may entail follow-up communication in cases where we do not receive a response from you.
  2. Communication with you concerning your account with us, encompassing the issuance of bills and the solicitation of payment.
  3. Resolution of any complaints you may lodge with us.
  4. Addressing your queries and furnishing the requested information or documents.
  5. Administrative, planning, product or service development, quality control, and research activities related to our products and services.
  6. Maintenance of updated records and the ongoing accuracy of your contact information.
  7. Utilization of information, as permitted by law, for the purpose of assessing or reporting on your creditworthiness.
  8. Marketing initiatives, provided we have obtained your explicit or implied consent to contact you using the personal information we possess about you and your business, or when such contact is permitted by law.

Should you choose not to provide your personal information, it may affect our ability to respond to your inquiries or offer suitable products or services.

When We Disclose Your Information or Collect Information from Third Parties

In the course of our business operations and to facilitate their work, we may disclose your personal and business information to third parties. These parties may include:

  1. Additional account holders or your authorized representatives.
  2. Government and regulatory authorities, as necessitated or authorized by applicable laws.
  3. Our service providers, such as maintenance contractors, debt collection agencies, marketing and advertising agencies, contractors, mailing and logistic providers, and our professional advisors, including accountants, auditors, and lawyers.